> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.british-sign.co.uk/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# I haven't received my enrollment email. What should I do?

An email containing your enrollment dashboard link is automatically sent to you within 5 minutes of your order being placed.  Also, once you have created your enrollment, your login details are sent automatically within 5 minutes.

If you cannot see these emails in your inbox then it is likely that either you have accidentally made a typo in your email address or the message has been redirected to your junk/spam folder.

1.  Check (and refresh) your junk/spam folder.
2.  Check that you have provided the correct email address.
3.  Check if you have an email forwarder or filter that could be moving your messages elsewhere.

**Please note that some email clients require you to manually refresh your junk/spam folder to show the latest messages.  For example:**

![](https://storage.crisp.chat/users/helpdesk/website/1f81636bd32b8100/0994e8b0-8992-46aa-b491-f373ca_khfwmf.jpeg)