This happens if you are entering an incorrect username and/or password.

USERNAME
Please note that your course username is not your email address. It is possible to log-in using your email address instead of your username if you are the only person registered using your email address however it is best to use the course username that was emailed to you when you created your enrollment.

PASSWORD
Your password is case-sensitive - this means that if you must enter your password with uppercase and lowercase letters in the correct places otherwise your password will not be accepted.

If you are having trouble logging into your online course enrollment please reset your password using this page: https://www.british-sign.co.uk/course-login/login.php?reset=1

When resetting your course password you will need to provide your username, not your email address.
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