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Online Course Queries - Introducing British Sign Language
Answers to your questions about our Introducing British Sign Language online course.
Course Pricing - Pay it Forward
Our online course "Introducing British Sign Language" is a 20hr CPD certified comprehensive introduction to British Sign Language and is a really good place to get started. Find out about the course here: Click Here PAY IT FORWARD Our aim is to enable as many people as possible to gain some knowledge of British Sign Language. The usual fee for our course was £25 per person but during the Coronavirus pandemic w
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Can I use this course for my DofE Award?
Our online course is ideal for those who are taking part in the Duke of Edinburgh Award scheme. Our course can be used for your 3 month skill section and we are able to write a report based on your achievement and submit it directly to the DofE portal. ASSESSOR DETAILS Simon Harvey – Course Tutor – hello@british-sign.co.uk Some of the DofE forms also optionally request a contact phone number. We do not have a phone line so please leave this empty. **STUD
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Do you offer BSL Level 1 or BSL Level 2 qualifications?
The course that we provide is an introductory online course. Our course covers some similar content to that of BSL Level 1 but this is not the same qualification. To find out about or enquire about BSL Level 1 or BSL Level 2 qualifications please visit: www.signature.org.uk
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Once I have completed the online course what is next? Do you offer any higher level courses?
Our online course "Introducing British Sign Language" is a comprehensive introduction to BSL and is a really great place to get to grips with beginning to learn BSL. Our online course will give you the skills to understand, sign, and hold conversations in a range of topics as well as understand a bit about BSL grammar and syntax. Once you have completed this course, and if you wish to continue learning BSL, it would be a good idea to attend Signature's BSL Level 1 evening classes or other face
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How is the course delivered? What format is the course in?
Our online course "Introducing British Sign Language" is a self-study course that is set out into 10 sections. Each section is made up of webpages of information and short video clips demonstrating the signs that you are learning. Assessments Each section ends with an assessment that involves watching short video clips and answering questions based on what you have seen. To
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How long does it take to complete the course?
Our course contains 10 lesson. We suggest that you take 1-2hrs for each lesson and study 1 lesson each week. Because this is an online course you can study at your own pace and if you wish to study more slowly or more quickly than this then you can do so.
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Is the course certified or an accredited qualification?
Our online British Sign Language course is certified by CDP (https://cpduk.co.uk/directory/profile/british-sign-co-uk). To obtain this certification we have been through a rigorous approval process. Please note that this course covers some of the same content to that of Signature's BSL Level 1 however this is not a Level 1 qualification and is not accredited by an awarding body as it is a low-cost introductory course.
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I have paid for my online course enrollment. What do I do next? How do I access the course?
Once you have completed the checkout process on our website you will need to follow these steps to get started on the course: **PAID BY CREDIT/DEBIT CARD **If you have paid by credit/debit card your order will be processed automatically and you can begin the enrollment process straight away (see details below). **PAID BY BANK TRANSFER / BACS / CHEQUE **If you have paid by bank transfer
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What level is the "Introducing British Sign Language" course aimed at?
Introducing British Sign Language is a comprehensive introduction to BSL and is aimed at people who have had no previous BSL training or have only done very basic training such as learning the fignerspelling alphabet. If you already have Signature's BSL level 1 or higher then you may find this course is too basic for your needs.
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What's the difference between "Introducing British Sign Language" course and the "Beginner Deal" options?
Beginner Deal The Beginner Deal gives full access to our online course (Introducing British Sign Language) and also includes our "Sign to Me" CD-ROM for a reduced price to purchasing them separately. The Beginner Deal includes the same course access as when enrolling on Introducing British Sign Language Online Course on its own. Introducing British Sign Language Online Course You can find out more about our online course on this page of our website: [https://www.british-sign.co.uk/lear
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Do you offer gift vouchers for your online course enrolment?
Yes. You can now give an enrolment to our online course as a gift. To create a gift voucher place an order for a standard online course enrolment (from here: https://www.british-sign.co.uk/shop/product/introducing-british-sign-language-enrolment/). Once you have paid for your order you ca
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Do you get a certificate for completing this course?
Once you have achieved at least 85% on each of the 10 assessments of the course you will have access to your certificate via PDF download at the bottom of the main course page. Assessments can be retaken if you don't achieve 85% on your first attempt. The final assessment is only visible once you have scored at least 85% on all of the other assessments - if you have achieved at least 85% on each of the lessons but still can't see your certificate it could be that you haven't yet completed the
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Do I need a webcam for this course?
You do not require a webcam to take this course. Our online course "Introducing British Sign Language" is a self-study course that is set out into 10 sections. Each section is made up of webpages of information and short video clips demonstrating the signs that you are learning.
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BSL vocabulary covered in "Introducing British Sign Language"
Lesson 1 Letters A-Z Fingerspelling Numbers 1-10 Lesson 2 Numbers 11-100 Colour Black Blue Brown Gold Green Grey Orange Pink Purple Red Silver White Yellow Organisation Interpreter Charity Support Volunteer Help me Help you Lesson 3 Hello Bye How are you? I'm feeling good. I'm not feeling good. Please Thank you Nice to meet you Good Bad Rig
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My 2 year enrolment is about to expire - can I renew or extend it?
Enrollments on our online course are valid for 2 years. Once your 2 years has expired your account will become dormant for another year after which it will be deleted. Enrollments can be renewed for another year if required. We will soon be making it possible to do this online but until then please email support@british-sign.co.uk for details.
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Is this course suitable for children? Are there any age restrictions?
There are no age restrictions for taking our course. The course does involve a bit of reading and therefore our recommendation is that it wouldn't be suitable for anyone under the age of 12 or 13 years old. The course would not be suitable for children under this age but it is great if someone that young is showing an interest in BSL. We would suggest that if they wish to take the course that they do so with the support of an adult or older friend. Sign to Me CD-ROM As well as our online
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What content does the course cover?
This course contains 10 lessons and covers: Fingerspelling Numbers Colours Deaf Awareness Introductions Family Relationships Descriptions Hobbies Time Money Days Months, & Seasons Food & Drink Emotions Relationships Animals Clothing Conversation The course contains specialist vocabulary for education, medical, retail, transportation and home se
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Changing the email address or name of a learner
Any users that have not yet started the course can be removed and added again with the correct details. All you need to do is click the "Delete User" button by their account on the enrolment dashboard page and then re-enter their details (you do not need to pay again).
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Enrolling a group of learners onto the course
You can book multiple learners onto the course by going through checkout exactly as you would if booking an individual learner however in the "number of enrollments" field please enter your desired number of enrollments. When you have paid for your enrollments you will have access your enrollment dashboard page from where you can add your users to the course. On your enrollment dashboard you will also see a "Self Enrollment" link which can be provided to learners so that they can sign themselve
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How long can I access the course? Is there a time limit after I have enrolled?
Your enrollment fee includes 2 years access to the course. Your 2 years begins when you first login to the course. To find out when your enrollment started please visit the enrollment dashboard link that was emailed to you placed your order.
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How do I enrol on this online BSL course?
Enrolling on our course is really simple. All you need to do is to visit this page: https://www.british-sign.co.uk/shop/product/introducing-british-sign-language-enrolment/ and then go through the checkout process. You can find more detailed instructions here: https://help.british-sign.co.uk/en/article/how-do-i-place-an-order-for-an-online-course-enrolment-1ko0dxg/?1612717894317 *Enrollment Dashboard
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I've scored 85% or more on all assessments but I can't see my certificate
If you can't see your certificate link at the bottom of the course page then it means that you haven't yet scored at least 85% on each of the assessments of the course. The final assessment is only visible once you have scored at least 85% on all of the other assessments - if you have achieved 85% on each of the lessons but still can't see your certificate it could be that you haven't yet completed the final assessment - double check this at the bottom of the main course page - or by viewing yo
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Face to face online or on-site training sessions
The training that we provide comes in the format of our online course - details of this can be found here: www.british-sign.co.uk/learn-online-british-sign-language-course/ We do not provide face to face online or on-site training sessions. To find someone who might be able to provide live webinar or on-site training you could try searching the internet for "Deaf centre" and the name of your town, or for "British Sig
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How do I place an order for an online course enrolment?
To purchase an online course enrolment please follow these instructions. If you get stuck on any of these steps please send a detailed description of which stage you are having trouble with and what you are seeing, including any error messages, to: support@british-sign.co.uk Visit: https://www.british-sign.co.uk/learn-online-british-sign-language-course/ Click **Sign
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Which payment methods do you accept for course enrollment?
When booking your space on our online course you can make payment using one of the payment methods listed below (note that debit/credit card payments are automatic and will allow you to access the course within 3 minutes of making payment). Please note that all orders must be placed via our website - we cannot receive orders via email or over the phone. Debit/Credit Cards - Our card payments are processed securely by Nochex.com (Mastercard,Visa, Maestro). Orders will be processed autom
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I can't see my certificate - where can I find it?
Once you have achieved at last 85% on each of the 10 assessments of the course your certificate will be available at the bottom of the main course page. The final assessment is only visible once you have scored at least 85% on all of the other assessments - if you have achieved 85% on each of the lessons but still can't see your certificate it could be that you haven't yet completed the final assessment - double check this at the bottom of the main course page - or by viewing your grades page:
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How often can I retake the course assessments?
Course assessments can be retaken as often as you like until you acheive the score that you are aiming for. Because of this you will not be shown the correct answers to questions that you get wrong.
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I have paid for my online course enrollment. How do I access the course?
Once you have completed the checkout process on our website you will need to follow these steps to get started on the course: PAID BY CREDIT/DEBIT CARD If you have paid by credit/debit card your order will be processed automatically and you can begin the enrollment process straight away (see details below). PAID BY BANK TRANSFER / BACS / CHEQUE If you have paid by bank transfer, BA
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Can I enroll multiple people on the online course? Can I pay for more than one enrollment per order?
Yes. To enroll multiple people on the online course all you need to do is enter the desired number of enrollments to the "Number of enrollments" field when signing up. Once you have placed your order you will have access to an enrollment dashboard where you can enter the details of the people who you wis
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Is this online course compatible with my mobile device (phone, tablet, laptop)?
Yes, our online course is compatible with all desktop, laptop, tablet, and mobile devices. This includes Windows, Mac, Linux, iPhone, iPad, and Android. Any modern web browser can be used. If you are having difficulties accessing the course materials with your browser please email us on support@british-sign.co.uk - please provide us with the link generated on the page below so that we can see details of the browser that you are using: [https://www.whatsmyb
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Can you translate a song, poem or story into BSL?
This isn't a service that we offer. We are not a translation service and provide only our online course and other online resources. You may wish to contact a BSL interpreter or tutor in your local area who may be able to assist with this: Where can I find a BSL interpreter? Find a BSL tutor. Remember that if you are translating into BSL then you
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Do you provide staff training for learning British Sign Language (BSL)?
Yes, our online course is used by thousands of people around the UK as part of their staff training and continued professional development. If you are signing up a group or team then we can offer you a special group rate on the enrollment fee too. You can find out more details on this page: https://www.british-sign.co.uk/learn-online-british-sign-language-course/ If you are looking for someone to provide on-site trai
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How to change your online course password
You can set your own password by using the "Change Password" button on the course login page: https://course.british-sign.co.uk/bsl-login/login.php Once you have submitted your username you will receive a link via email within 2 minutes (please check your junk / spam folder(s) if you can't see this in your main inbox). Please follow that link to a page where you can set your own password. Your link will be valid for 30 minutes.  to make payment for online course enrolments?
Yes, this isn't a problem at all. One of the payment options during checkout is for "Purchase Order". If you select this option you will be asked for your Purchase Order number which will then be automatically added to your invoice. Once you have placed your order please email your Purchase Order to hello@british-sign.co.uk Please note that because the course enrolment system is automated we can't accept orders that aren't placed through our website. Your
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My online course password isn't working.
This happens if you are entering an incorrect username and/or password. USERNAME Please note that your course username is not your email address. It is possible to log-in using your email address instead of your username if you are the only person registered using your email address however it is best to use the course username that was emailed to you when you created your enrollment. PASSWORD Your password is case-sensitive - this means that if you must enter your password with upperc
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Do you offer a group rate?
Our course usually costs £25 per person. We used to offer this at a discounted rate of £14 per person for large groups and organisations. **Currently however we are offering our course to everyone under a "Pay it Forward" scheme - this includes group enrollments. You can find details about that here: ** https://help.british-sign.co.uk/en/article/course-pricing-pay-it-forward-cngdot/
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Booking enrollments as an organisation. Generating an invoice and paying by Purchase Order, BACS, Cheque, or Card.
Using our checkout system orders can be placed by individuals or organisations/groups. All orders must be placed via our website - we can't accept orders via email or telephone. To get started please use this link: https://www.british-sign.co.uk/shop/product/introducing-british-sign-language-enrolment-2020/ As you follow through the checkout system you can select to pay by Card, Purchase Order, BA
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How to Monitor Learner Progress
You can monitor the progress of any enrollments in your account using your Enrollment Dashboard page. This applies both to those who have ordered an individual enrollment as well as those who have ordered multiple enrollments. Your enrollment dashboard can be accessed by following the link that was emailed to the person who placed your order at the time of payment. As explained in your enrollment email; it is important to keep your enrollment dashboard link safe as you may require it
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Can I enroll multiple people using the same email address?
Yes. You can use the same email address as often as you like. Each learner that you create will be given their own unique username and password. These details will be sent to the email address within 5 minutes of enrollment.
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I haven't received my enrollment email. What should I do?
An email containing your enrollment dashboard link is automatically sent to you within 5 minutes of your order being placed. Also, once you have created your enrollment, your login details are sent automatically within 5 minutes. If you cannot see these emails in your inbox then it is likely that either you have accidentally made a typo in your email address or the message has been redirected to your junk/spam folder. Check (and refresh) your junk/spam folder. Check that you have prov
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Can I sign somebody else up for the online course? Can I use a name that is different to the person making payment?
Yes. The person who places the order does not need to be the same person who will be taking the course. To begin with you should go through checkout (https://www.british-sign.co.uk/shop/product/introducing-british-sign-language-enrolment-2020/) entering the details of the person who will be making payment - these details do not need to be the same as the person who is taking the course. Once you ha
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Videos not displaying correctly
Very occasionally, when using Chrome on certain computer configurations, our videos may display incorrectly or not at all. You may wish to try a different browser (Edge, Firefox, or Safari), or try using the solution below. DISABLE VIDEO ACCELERATION IN CHROME - INSTRUCTIONAL VIDEO
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Does this course use Adobe Flash player?
Our online course does not use Adobe Flash player (a content format that is no longer supported by most browsers). If you are accessing our online course and are seeing a warning about Adobe Flash video this means that you are accessing a very old version of our course and must have signed up to it a while ago. Our enrollments last for 1 year so anybody on the old course should have completed it before now. We have a newer course that does not use Flash video, contains more lessons, and is CP
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Can I pay for an enrollment for a friend or family member and have it in their name?
Yes, the details that you provide for payment during checkout do not need to match the name of the person who will be taking the course. Once you have placed your order you will have access to your enrollment dashboard where you can create your enrollment using the name of the person who will be learning BSL - this does not need to match the details of the person who placed the order.
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Service Status
All services are currently running smoothly.
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Can I reassign or reallocate an unused enrollment place to someone else?
Yes, any users that have not yet started the course, or any user where the details have been entered incorrectly, can have their enrollment un-allocated - this will free up their place so that you can assign it to someone else. All you need to do is click the "Delete User" button by their account on the enrollment page. This space will then be available for you to add someone else. .
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Is the course fee a one-off payment?
Yes, the fee that you pay when you enrol on our course is a one-off fee. This payment will give you access to the full course for 2 years.
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How do I verify that a certificate is genuine?
When our online course certificates are issued they include a verification code on the bottom left. You can instantly verify the validity of a certificate by submitting the code from the certificate on this page: https://www.british-sign.co.uk/verify/
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Can I study this course from outside of the UK?
Yes, we have no restrictions on who can study our online course. As long as you have an internet connection then you can sign up to our course no matter where you are in the world.
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Which email address will my enrollment details be sent from?
Emails sent from us to confirm your order and to provide your course account details will be sent from this email address: course@learnbritishsignlanguage.co.uk To ensure that you receive emails sent from us please ensure that these email addresses are whitelisted on your system: course@learnbritishsignlanguage.co.uk support@british-sign.co.uk hello@british-sign.co.uk
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